People, Processes & Secure Technology
Highly Scalable and Highly Secure Exit Interview Programs

ExitCheck has taken the time and invested resources to hire and train professional interviewers who use our world- class technologies to deliver timely, accurate information.

People

• University educated staff – staff members hold degrees in Human Resources, Business, Psychology or related disciplines.
• Highly trained interviewers – Friendly staff are continually trained and updated on interviewing techniques, privacy legislation, and industry standards.
• Industry Experience – Checkwell takes more HR Interviews than any other Human Resource Interviewing service provider in North America.
• Language Capabilities – Checkwell can provide service in a variety of languages with particular strength in English, French, and Spanish.
• 24/7/365 Service – ConcernCheck tip lines are open 24/7, 365 days a year.

To learn more about ExitCheck's People, click here

Checkwell employs over 400 university-educated HR professionals who are thoroughly screened, security cleared, and intensively trained.

Checkwell hires educated and motivated employees with a strong attention to detail, the ability to think analytically, and strong communication skills, ensuring we are able to effectively meet clients’ expectations.

Checkwell employees are continually trained on interview techniques, database procedures, privacy legislation, and emerging trends within the industry to ensure the provision of quality service, client care, and industry compliance. Our call-centre support teams and telephone interviewers receive special training in empathetic listening to ensure that interview participants feel respected and appreciated.

Many of Checkwell’s Client Service Representatives in North America are Certified Human Resources Professional (CHRP) designates and are members of the BC Human Resources Management Association (HRMA) and ordre des conseillers en resources humaines du Quebec. Additionally, many of our employees in the United Kingdom are Chartered Institute of Personnel and Development (CIPD) designates.

Processes

• Management Reports – Our reports are comprehensive, yet easy to use. Time and time again we receive positive feedback about the ease with which clients can zero in on areas of concern.
• Verbatim Detail – By leveraging both technology and professional interviewers, we not only gather tremendous statistics, but also add color to the statistics with the rich, verbatim comments gathered during each interview.
• Custom Communication Campaigns – Checkwell develops communication plans to align with your company culture.

Secure Technology

• Data Security – Bank-calibre technical infrastructure and security processes approved and used by over half of Canada’s largest 100 employers.
• Physical Security – Our technologically advanced operations centres have been have passed numerous security reviews and audits.
• Proprietary Telephone System – In partnership with TELUS and Avaya, Checkwell has developed, and currently employs, a phone system specifically designed for the efficient operation of both a domestic and international call centre.
• Disaster Recovery and Business Continuity – Multiple facilities and off-site data centres run by experts ensures 99.99% uptime.
  
  To learn more about ExitCheck's Technology, click here

  As a global leader in HR Interviewing services, Checkwell recognizes that data security is of paramount importance. In recognition of this, Checkwell has located its servers within a managed infrastructure provided by TELUS at their Calgary Internet Data Centre (CIDC). In doing so, Checkwell benefits from a world class data security solution based on ISO 17799. Checkwell utilizes a three-pronged approach to data security: physical, logical and informational.

   

  Physical Security

  
  

  • Highly secure environments – zoned photo ID and key card authentication, biometric scanning technology and access master list verification.
  • All TELUS employees receive Corporate Security Clearance.
  • Controls in place to ensure adherence to Corporate Security Policy.
  • Security Officer presence to monitor and patrol all interior and exterior regions, 24 hours per day, 365 days per year.
  • Digitally archived CCTV images of all persons entering and leaving.
  • Complete and comprehensive alarm, locking and fire detection systems.

   

  Logical Security

  
  

  • Stringent and comprehensive logical access controls in place.
  • Front-end and back-end firewall isolation using Cisco and Check Point appliances with standard or customized rule sets, where appropriate.
  • Network intrusion detection system to monitor and protect servers against malicious attacks.
  • Wire-based backups to an offsite, physically secure and environmentally sound location – i.e. no physical transportation of tapes.
  • Critical patching is carried out as needed; non-critical patching is performed in scheduled windows.

   

  Informational Security

  
  

  • All employee access is governed by the TELUS Ethics Policy to ensure privacy and confidentiality for all third party data in the CIDC.
  • All client access is managed by authorized technical contacts only.
  • All changes undertaken must be requested by authorized technical contacts.